DATA CAPABILITY DEVELOPMENT 

IAG New Zealand


    Overview
    An important component that underpins data governance and information management in organisations is ensuring that employees are information literate, understand how to identify sensitive information and protect it appropriately. The focus of this programme was to develop and deliver courses to support an uplift in information literacy, as well as to provide practical tools and techniques that could be applied by learners in their daily work. Four courses were developed within the space of a year which focussed on different aspects of information management and data governance. A capability and outcomes-based approach was taken to the design of the courses, with foundational skills being taught (at the Fundamentals level), and then additional skills and capabilities relating to the topic taught (at the Practitioner level).
    Role 
    Lead role in the instructional design and development of the Data Certification programme, which included the structuring of course collateral, researching best practice guidance for inclusion in courseware, reviewing existing compliance-related instruction for alignment and to identify gaps. The challenge was making technical concepts and ideas relevant to learners and making content pragmatic and applicable in learners' different contexts of work. In addition, fun is an important component in learning, and it was important to bring joy into learning so that the learning experiences could be remembered - which helps the content to be remembered too. For privacy specifically, a game-based approach was taken, and two games developed (a card game and board game) to impart the principles taught and to help learners to understand and apply the concepts.
    Some of the topics and techniques covered in the courses include:
  • Data class protection levels
  • History of privacy
  • How much is information worth?
  • Information flows
  • Information management defined
  • Information management principles, and the application of principles
  • Information protection and controls
  • Information risk management and data breaches
  • Performing data classification on different information types
  • Privacy, ethics and morality
  • The information lifecycle
  • The data classification standard
  • The data classification process
  • The reason for data classification
  • The system of information management

    • My Key Deliverables
  • Administration of learners and the learner records in the LMS
  • Capability model development
  • Course scheduling and administration
  • Design of the overarching model for the Data Certification Programme
  • Design and development of the course administration processes
  • Design and development of course games
  • Design and development of pragmatic techniques that could be applied to different contexts of work
  • Design of the continuous improvement approach for identifying improvements to course material
  • Development of course collateral (presentation slide decks and learner guides) for four courses
  • Development of facilitator collateral (facilitator guides) for four courses
  • Development of the post-course survey
  • Facilitation and presentation of the courses on a regular basis throughout New Zealand
  • Instructional design for four outcomes-based courses
  • Research of content, information and resources to include in the course material

Value Delivered

  • Continuous improvement of content based on surveys and input from learners
  • Development of an active Yammer group on data governance issues
  • Feedback that tools and techniques taught were being applied in leaners' contexts of work
  • Growing demand for course delivery and the development of more courses
  • Regular delivery of courses across major cities in New Zealand