DELIVERED PROJECTS

Over the course of my career, I have delivered a number of programmes, projects and initiatives. This page provides an overview of some of the work delivered.

South Africa

  • Rand Afrikaans University (now the University of Johannesburg)
  • Design and delivery of the African Philosophy module for the Philosophy honours course

  • Potchefstroom University for CHE (now the University of the North West)
  • Design and delivery of the Social Anthropology SAN 211 course
  • Design and delivery of the Social Anthropology SAN 221 course
  • Design and delivery of the Social Anthropology SAN 321 course
  • Design and delivery of the African Philosophy module for the Social Anthropology honours course
     
  • Technikon Witwatersrand (now the University of Johannesburg)
  • Design, development, management and governance of the corporate website for Technikon Witwatersrand
  • Design, development, management and governance of the intranet for Technikon Witwatersrand
  • Design and development of the Business Conference Database
  • Design and development of the Research Development Unit Database
  • Design and development of the Talk 2 Tech Database
  • Design and development of the Telephone Directory Database
  • Design and development of the Graduation Research Database, and designing the research methodology, survey and results presentation (2002 and 2003)
  • Editing of Technikon Witwatersrand: A History 1925 - 2000 (Professor Jos Lurie)
  • Management of the KIDS Database for Alumni Records
  • Participation in the Faculty of Art, Design and Architecture (FADA) IT Gateway Project
  • Participation in the South Africa National Research Foundation Database Review Project
  • Research, development and delivery of the Researchable Internet Workshop for all academic staff

  • University of Johannesburg
  • Design and development of the Marketing Database for the Faculty of Health Sciences
  • Management of the Graduation Research Database, reviewing and updating the research methodology and survey, and managing the delivery of the research project (2004)

  • Insurance Institute of South Africa (IISA)
  • Design and development of a searchable content management system for all IISA learning content (Cover Portal)
  • Design and development of outcomes-based learning material based on SAQA Unit Standards for the following initiatives:
  • Boland Bank
  • Nedbank
  • University of South Africa (UNISA)
  • Trydian Interactive
  • Design and development of the General Information Database for IISA
  • Design of look and feel for all IISA's learning content and migration of course content from WordPerfect format to Microsoft Word
  • Development of content standards and language guidelines for all IISA learning content (learning material, assessment instruments, examinations, facilitator guides)
  • Migration of learning content into the content management system (Cover Portal)
  • Participation in the development of the FAIS Fit and Proper Assessment for the accreditation and licensing of South African financial advisors and intermediaries

  • First National Bank
  • Delivery of the SOA User Interface Research project
  • Design and development of the integrated electronic learning content (using Simbuilder) to support the rollout of Siebel CRM for First National Bank, which included the following modules:
  • Basic Navigation
  • Exploring the Activities Screen
  • Exploring the Companies Screen
  • Exploring the Contacts Screen
  • Populating Data
  • Correspondence
  • Executive Analytics
  • Managing the Pipeline
  • Design and development of on-screen help using Siebel's integrated HelpMe tool
  • Design and development of the Commercial Human Resources intranet site
  • Design and development of the Information Management Systems business unit intranet site
  • Design and development of the Credit Academy intranet site
  • Design and development of the iCAN intranet site to support the deployment of PerforMAX
  • Design of the content standards, layout and presentation for supporting collateral linked to the electronic learning modules
  • Participant in the Online 360 Review System implementation, including business and test analysis and the development of training material for users
  • Participant in the FNB Role Profiling programme of work for the implementation of a centralised human capital management and performance management system (PerforMAX)
  • Design and delivery of the rollout of Microsoft Office SharePoint Server 2007 for First National Bank, inclusive of site design, information architecture, the migration of content, the design of the security model, the backup and disaster recovery design, solution testing and the governance for all content housed in SharePoint

New Zealand

  • Intergen
  • Participant in the delivery of a project to deliver a Microsoft CRM solution and training on the use of the solution to a New Zealand home builder
  • Delivery of a SharePoint implementation for a brokerage company in Christchurch
  • Design for the implementation of SharePoint for a New Zealand university
  • Information architecture for the deployment of SharePoint for an electricity provider
  • Lead business analyst on the delivery of a farmers portal for a national fertiliser company
  • Lead business analyst for the delivery of a Microsoft CRM solution for a livestock management company

  • Combined Rural Traders Society Limited (now Farmlands Cooperative Society)
  • Implementation of Promapp as the process repository for the Society, along with the process standards and governance for process content
  • Business analysis activities to support the Advanced Retail 2.6 rollout
  • Process mapping of all the CRT Card processes
  • Delivery of the MySource intranet on the Microsoft SharePoint 2010 platform
  • Migration of old WSS 3.0-based intranet to the new MySource SharePoint 2010 version
  • Design and delivery of the process methodology for CRT
  • Retail stocktake learning material development to support a standardised method and process for stocktakes across all CRT branches

  • Auckland War Memorial Museum (AWMM)
  • Leading the delivery of an enterprise document and records management solution to satisfy the compliance requirements under the Public Records Act 2005

  • Assurity Consulting Limited
  • Design, development, delivery and accreditation (ICAgile) of the Business Value Analysis course for Assurity for the development of business analyst capability
  • Lead business analyst for an engagement with a leading New Zealand energy provider on a major technology implementation, which included the replacement of the telephony system, the implementation of Microsoft Dynamics CRM, the integration with the existing billing system and the implementation of a new knowledge management system
  • Lead business analyst on a Lean engagement for a district health board to identify business improvement opportunities within the information technology business unit
  • Business analyst on the requirement gathering for a new reporting tool for a national infrastructure organisation
  • Participant in the development, delivery and accreditation (ICAgile) of the Agile Project Management course for Assurity

  • Enable Networks Limited
  • Design and development of the Training Framework
  • Design and development of a Capability Framework
  • Design, development and delivery of a standardised onboarding programme for all Customer Service Representatives
  • Design and delivery of the intranet (Enable Me) for Enable Networks

  • IAG New Zealand
  • Research, design, development and delivery of the Data Certification Programme, to help improve information capability across IAG, which included the following stand-alone modules:
  • Becoming a Responsible Data Citizen
  • Data Classification Defined
  • Performing Data Classification
  • Understanding Privacy
  • Design and delivery of the SSRS 2016 governance model
  • Design and delivery of the Power BI governance model
  • Design, development and management of the Data Object Catalog for the capture of information about all of the data assets managed by the Data Platform
  • Classification of all Microsoft SharePoint sites to support the safe and secure migration of content to SharePoint 2016 or SharePoint Online 
  • Development of the governance models (application management, information lifecycle, supporting processes, controls, content and language standards) for four knowledge bases
  • Design and delivery of the technology components for All Hands on Deck to support claim management during major events
  • Design and development of various SharePoint-based portals, including information architecture and governance:
  • Workforce Management Hub
  • Enterprise Operations Team Site
  • Knowledge Management Team Site
  • Vulnerable Customers Portal
  • Fraud Portal
  • Process Chapter Site
  • Design and development of the Covid-19 FAQ portal to support frontline staff during claims lodgement
  • Design and delivery of the content audit methodology for the review of the SME Direct knowledge bases to identify areas for improvement in implementing a new knowledge base (with 66 recommendations made)
  • Design and deployment of the Fraud Detection guidelines and associated WalkMe content on key internal systems

  • IAG Group
  • Development of the approach and methodology for a Group-wide learning needs analysis to understand the key challenges and opportunities pertaining to the development and delivery of insurance learning
  • Development of the strategy, design, approach and ways of working for the development of the IAG Academy's Insurance Faculty to deliver technical insurance learning to IAG employees
  • Development of the Delegation Master Plan for the alignment of licensing and delegations across the IAG Group